Please read these terms and conditions carefully before agreeing to rent a property from this Site. You should understand that by agreeing to rent a Property from this Site, you agree to be bound by these terms and conditions.
TERMS AND CONDITIONS
1. INFORMATION ABOUT US
www.brightonshortbreaks.com and www.shortlondonbreaks.com are sites operated by Great Short Breaks Ltd (we/our/us). We are registered in England and Wales under company number 7297461 and with our registered office at 120 Garratt Lane, London, SW18 4EJ. Our main trading address is Unit C, 2 Endeavour Way, London SW19 8UH.
2. YOUR STATUS
By renting a Property through our site, you warrant that:
(a) You are legally capable of entering into binding contracts; and
(b) You are at least 18 years old.
3. YOUR CONTRACT
3.1 If you wish to rent a Property through our Site, you must fill out the Enquiry form [or contact the property owner (the “Advertiser”) via a weblink. Your booking request constitutes a contractual offer to us. All booking requests are subject to acceptance by us/the Advertiser, and we will confirm such acceptance to you by sending you a confirmation e-mail. Any subsequent contract exists between you and the Advertiser (the “Contract”) and will only commence once you have received a confirmation of your booking.
3.2 The Contract and our obligations under it will relate only to the Property that is the subject of the Contract.
4. GREAT SHORT BREAKS ADVERTISEMENTS
4.1 Please note that all photographs and text in respect of a holiday property are put on the Site by or on behalf of the Advertiser, and we make no warranties or representations in relation to the accuracy of that information. We may not clean or inspect a Property , this being the responsibility, and cannot guarantee availability of any services, appliances or other items including, but not limited to, towels, sheets, crockery or cutlery. In the event of a complaint pertaining to this issue we (Great Short Breaks Ltd) would seek to negotiate a mutually acceptable conclusion between the guest and the property owner, but do not accept any liability for any such disagreements.
4.2 We may also provide links on the Site to the websites of other companies, whether affiliated with us or not. Such links are not endorsements, and we make no representations or warranties in respect of the content published on those sites. This DISCLAIMER does not affect your statutory rights against the third party seller.
4.3 We reserve the right to remove an advertisement in respect of a Property, if we have received substantiated complaints about the Advertiser or the Property from either guests or other parties.
5. PRICE AND PAYMENT
5.1 The price of renting any Property will be as quoted on our Site from time to time, except in cases of obvious error, 20% of your rental charge will be a non-refundable booking fee, which will be charged at the time of making the booking. A refundable bond of £300 will also apply, unless otherwise indicated on the site.
5.2 Prices are liable to change at any time, but changes will not affect bookings that have already been confirmed.
5.3 Our site contains a large number of Properties and it is always possible that, despite our best efforts, some of the Properties listed on our site may be incorrectly priced. We will normally verify prices as part of our booking procedure. If a Property’s correct price is higher than the price stated on our Site, we will normally, at our discretion, either contact you for instructions before completing the booking, or reject your order and notify you of such rejection.
5.4 Payment for all bookings must be by credit or debit card, bank transfer, or Google Checkout and payments must be made in cleared funds, before you take occupancy of the Property. We accept payment with all major banking cards – debit cards are charged at the regular rental rate although credit cards will incur an additional handling charge of 2%.
6. OUR LIABILITY
6.1 We will not be liable for any error or omission in any advertised material. We will also not be liable for any disappointment, loss or damage caused by your reliance on this advertised material.
6.2 Your contract is with the Advertiser. To the maximum extent permitted by applicable law, we will not be liable for any loss or damage you incur as a result of using this Site or as a result of renting a Property.
6.3 This Clause does not include or limit in any way our liability:
(a) For death or personal injury caused by our negligence;
(b) Under section 2(3) of the Consumer Protection Act 1987;
(c) For fraud or fraudulent misrepresentation; or
(d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
7. AVAILABILITY OF THIS SERVICE
We do not guarantee permanent availability of the Site, nor can make warranties or representations in respect of the Site’s quality and functionality.
8. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
8.1 We have the right to revise and amend these terms and conditions from time to time [to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities .
8.2 You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
9. CANCELLATION OR CHANGES TO YOUR BOOKING MADE BY US
If the property should not be available due to fire, storm or flood or other reason out of our control or for any reason we will refund any monies paid and our liability is limited to the refunding of such monies.
Any bookings are strictly limited to the agreed time and duration of those bookings and guests are strictly prohibited from extending their stay without prior authorisation from either Great Short Breaks Ltd and/or the property owner. Great Short Breaks Ltd may request evidence of any such permission from owners at any time.
10. LAW AND JURISDICTION
Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
All customers are required to accept these “Terms and Conditions” during the booking process by filling out the form on this page - www.brightonshortbreaks.com/2011/01/2011-booking-confirmation-form/
To progress a booking is to have implicitly accepted these terms and conditions, whether the booking form has had the relevant acceptance of terms and conditions ticked or not.
OTHER IMPORTANT CONSIDERATIONS OUTSIDE OUR TERMS AND CONDITIONS
Noise and Nuisance – perhaps the single most thing to be aware of with your booking!!
Please be aware that almost all of our self-catering properties are in quiet residential buildings. No loud music or noise is allowed after 9pm or before 9am. Any complaints from neighbours may result in deductions being made from your security deposit. In the event of repeated complaints Great Short Breaks reserves the right to withhold 100% of your deposit. If you think your party needs a property which is more suitable to a party atmosphere then tell us and we can recommend the most appropriate flat or house for you, otherwise we progress any booking on the basis that you will observe the strict quiet regulations after 9pm.
What happens if I want to change a booking?
If you wish to change your booking, please speak to the Great Short Breaks office as soon as possible and we will do our best to help you. Unfortunately, changes at the last minute to bookings for properties will incur charges: the difference in rental cost plus an administration fee of £25 to cover additional cleaning and contract reprints. If you decide to cancel the booking, then our normal cancellation charges will apply. In the event that your property becomes unavailable, due to circumstances beyond our control, then we will offer either alternative accommodation or a full refund. A refund will be limited to the rental cost.
What happens if I cancel? What are the charges?
A 20% non-refundable/non-transferable deposit is required to secure a reservation for any Brighton self catering accommodation. The balance is payable 60 days prior to arrival and non-refundable after the due date. Unfortunately we are not able to provide refunds if you cancel due to accident or illness.
What is included in the rental cost?
The rental price includes towels, bed linen and all utility charges (water, electricity & gas). We also supply some basic cleaning products.
What is not included?
The rental price excludes holiday insurance which we strongly recommend you take out. Neither Great Short Breaks Ltd nor the property owner accepts any liability for guests’ possessions whilst in the property.
What are the Check in/Check Out times?
Check in time is 3pm on your day of arrival and check out is 11am on your day of departure.
How do I collect keys?
During office hours, Great Short Breaks may provide a meet and greet service at the properties if agreed in advance. Other properties offer key safes. It is your responsiblity to ensure you have the key safe access code in advance. Properties with key safes are NOT staffed at any time and support outside office hours is strictly limited so you should make us aware if you anticipate arriving outside office hours. Problems gaining access to the property outside office hours and using the facility of a key safe is not the responsibility of Great Short Breaks Ltd – but the responsibility of the owner. You will be given the phone number of the person responsible for your building you so you can alert them to any delays or changes in your arrival time. If you are arriving outside office hours, please contact the office to make the necessary arrangements for key collection at least 7 days in advance so we can make special arrangement for you.
How do I return keys?
When you leave the self catering property, in the case of properties that do not have a letter box direct into the flat itself, please simply leave the keys on the table and pull the door closed behind you, OR if the flat have its own letter box, then lock the door and post the keys back through the letter box. Please note that a charge of £50 will be taken from your security deposit if your keys not left at the property. Where multiple properties are booked together please remember to leave the right keys at each property.
Can I smoke in the properties?
All the self-catering properties listed with Brighton Short Breaks are non-smoking. If there is an outside area (balcony, terrace, garden), you may smoke here but please make sure you use the ashtrays provided. Regrettably if the property manager finds that guests have been smoking due to cigarette odours at the property monies may be taken from your deposit to cover the additional cleaning required.
What if I find damage upon my arrival to my holiday home?
Please notify the property manager or the Great Short Breaks office immediately if you notice any damage to the property on arrival. Any damage must be reported on your day of arrival.
What if there is damage to the holiday home during my stay?
Any damage must be reported immediately to either the property manager or directly to the office. Great Short Breaks reserves the right to withhold your security deposit for any damage and/or excessive cleaning. You will be notified within 7 days of departure should this be the case.
Who do I call if there is an emergency?
You will be given the number of your property manager in case of any problems that arise at the property. Please note that any unnecessary call outs will incur a charge of £60 deducted from your deposit.